Policies and delivery information:

  - All orders must be submitted online (no need for a credit card to order online, you can mail cheque)
  - Two (2) days lead time or notice are always required to process and deliver your order

  - Free shipping to all single deliveries (above $200) to Toronto and York & Peel Metropolitan areas
  - $5 delivery fee for orders below $200 and $10 delivery fee for orders below $100
 - Toronto, Metropolitan Peel and York areas are delivered 2-3 times a week (2 days notice)
  - Urban Peel & York, Halton and Durham are delivered once a week (2 days notice)
  - Urban Peel & York, Halton and Durham minimum order $200 + delivery fee $10
  - Urban Peel & York, Halton and Durham on East on Tuesdays and West on Tuesdays or Fridays 
  - Your order will be delivered from 9am to 4pm; arrival time depends on courier timing, route, plus traffic and weather
  - Customer must have a place to park; we cannot deliver orders in busy streets where parking is unavailable
  - Customer
agrees to mail cheques or to eTransfer payments within 2 (two) weeks (no credit cards system)
  - All items are peanut-free & nut-free, most items are PPM150 and/or SNP compliant and individually wrapped
  - For Ingredients and Nutrition please click on product's pictures and/or visit manufacturer's website
  - Customers must be familiar with shelf lives because 
no product will be exchanged upon expiration
  - Returns must be reported within 24 hours after delivery; 10% re-stock fee and/or a $20 pick up fee may apply
  - Returned items must be in unopened boxes and guaranteed frozen or refrigerated when necessary
  - Short shelf life items like produce, baked items and dairy products are not returnable 

  - We get no samples and/or donations from manufacturers, therefore unable to provide them, sorry

  - Important 1: we only deliver to ground floor (no stairs involved) and buyer agrees to notify staff about it
  - Important 2: our drivers are not responsible for cleaning up fridges/freezers (customer shall have room for order)
  - Important 3: shortage in order must be reported to driver; we are not responsible for shortages after driver leaves
  - Important 4: your order is completed when you receive an email confirming your order's number

Disclaimer: Due to the large amount of data we deal with and the constant changes from manufacturers, there may be involuntary outdated information in description, nutrition, ingredients, picture, packaging, tax and pricing that will be updated upon invoicing with or without notification; please check details on received items and/or Invoice for accurate information.

Snack Value is a supporter of Smile Canada, but you are the donator, only your purchases make this possible, thank you very much !

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