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Policies and delivery information:

  - All orders must be submited online ... even add-ons must be submitted online
  - Two (2) weekdays notice are always required to process & deliver orders to metro GTA 
  - The cut off time is 3:00 pm (this is very important) ... details down below**
 
  - Free shipping to all single deliveries above $200 to Toronto and York & Peel Metro areas
  - $10 delivery fee to orders below $200; $15 to orders below $100 and $20 to orders below $50
 
 - Daily delivery to Toronto, Metro Peel and Metro York; once a week to urban areas
  - Urban Peel & York, Halton and Durham minimum order $500 + flat delivery fee $15
  - North & East urban deliveries on Mondays and West urban deliveries on Thursdays
  - Your order will be delivered during School hours; arrival time depends on route & traffic
 
We only deliver to ground floor (no stairs or steps) and buyer must notify staff & volunteers about it
 Customer is 100% responsible for storing all temperature control items
  - Customer is also responsible for checking items before feeding the children (shelf life, ingredients, etc)

  - Customer must have a place to park; we cannot deliver where parking is unavailable
  - Customer
agrees to mail cheques or to eTransfer payments within 2 (two) weeks 
  - All items are peanut-free & nut-free, most items are PPM150 and/or SNP compliant 
  - For Ingredients and Nutrition please click on pictures and/or visit manufacturer's website
  - Buyer must be familiar with shelf lives; 
no product will be exchanged upon expiration

  - Returns must be reported to our office within 24 hours after delivery (a pick up fee may apply)
  - Customers have to check orders upon arrival; you have 24 hours to report anything
  - Baked items, Dairy and Produce are not returnable
  - If you receive a damaged item, keep it until we replace or credit it, if you dispose it, you cannot return it (like the supermarkets)
  - 
We get no samples and/or donations from manufacturers, therefore unable to provide them
  - Our drivers don't clean up fridges/freezers (customer must have space for the items)
  - Any shortage must be reported to driver; we are not responsible after driver leaves
  - Your order is completed when you receive an email confirming your order's number

Disclaimer: Due to the large amount of data and products we deal with and the constant changes from manufacturers, there may be involuntary outdated information or mistakes -from our staff, the administrative system or the website- in description, categorizing, nutrition, ingredients, shelf life, picture, brand, packaging, quantity, tax and pricing that will be updated upon invoicing with or without notification. Please -before feeding the students- check details on received items for accurate information. Due to Covid manufacturers are still struggling; we are not responsible for delays and shortages.

** Delivery details for Toronto and Metro GTA
If you order on Monday before 3pm, you will be delivered on Wednesday
If you order on Tuesday before 3pm, you will be delivered on Thursday

If you order on Wednesday before 3pm, you will be delivered on Friday
If you order on Thursday before 3pm, you will be delivered on Monday

If you order on Friday before 3pm, you will be delivered on Tuesday
If you order during the weekend, we see your order on Monday 
and you will be delivered on Wednesday



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