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   Policies and delivery information:

  - Two (2) weekdays notice are always required to process & deliver orders to metro GTA 
  - Free shipping to all single deliveries above $200 to Toronto and York & Peel Metro areas
  - $5 delivery fee to orders below $200 and $10 delivery fee to orders below $100 applies
 
 - Daily delivery to Toronto, Metropolitan Peel and York; once a week to urban areas
  - Urban Peel & York, Halton and Durham minimum order $350 + flat delivery fee $10
  - North & East deliveries on Monday or Tueday and West deliveries on Thuesday or Friday
  - Your order will be delivered during School hours; arrival time depends on route & traffic
  - Customer must have a place to park; we cannot deliver where parking is unavailable
  - Customer
agrees to mail cheques or to eTransfer payments within 2 (two) weeks 
  - All items are peanut-free & nut-free, most items are PPM150 and/or SNP compliant 
  - For Ingredients and Nutrition please click on pictures and/or visit manufacturer's website
  - Buyer must be familiar with shelf lives; 
no product will be exchanged upon expiration
  - Customer is 100% responsible for storaging items that need temperature control
  - Returns must be reported within 24 hours after delivery (pick up fee will apply)
  - Returned items must be in unopened boxes and frozen or refrigerated when necessary
  - Short shelf life items like produce, baked items and dairy products are not returnable 

  - We get no samples and/or donations from manufacturers, therefore unable to provide them.

  - We only deliver to ground floor (no stairs) and buyer must notify staff about it
  - Our drivers don't clean up fridges/freezers (customer must have space for the items)
  - Any shortage must be reported to driver; we are not responsible after driver leaves
  - Your order is completed when you receive an email confirming your order's number

Disclaimer: Due to the large amount of data we deal with and the constant changes from manufacturers, there may be involuntary outdated information in description, categorizing, nutrition, ingredients, picture, brand, packaging, tax and pricing that will be updated upon invoicing with or without notification; please check details on received items and/or Invoice for accurate information.


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